If you are having problems with your boiler for either heating or hot water then there are some basic checks that you can do.
Adjust your room thermostat or programmer to ensure it is calling for heat. Simply turn your thermostat up a few degrees and see if this turns the boiler on.
Check that the boiler is pressurised to the required pressure. Most boilers will have a pressure gauge and the needle should be in the ‘green zone’. Most boilers will either be repressurised using a filling hose or internal filling key.
Video on how to repressurise using a hose
Video on how to repressurise using a filling key
Check that gas is available to your boiler. Test that gas is being supplied to other appliances in your home such as a hob. If your gas has been cut (or you have run out of credit on a pre-payment meter), then you may need to reset your boiler.
Check if your boiler is displaying any fault codes and if yes, try to reset these codes.
Video on how to reset your boiler
During periods of extreme cold check that your condensate pipe has not frozen which may stop your boiler from working.
Video on thawing condensate pipes
If radiators are not heating fully to the top, check to see if radiators need to be bled.
Video on how to bleed your radiators
The help links are only for one boiler type and small variations may exist with your boiler. Other guides for your boiler are likely to be available online. If your problem persists, please call us to try and resolve your problem.